Privacy Policy

Agiva Ltd. is committed to protecting the privacy of the personal data of its customers, partners and website visitors. This privacy policy explains how we collect, use and protect personal information, as well as what rights you have in relation to it.

1. Collection of personal data

Agiva OOD may collect the following categories of personal data:

• First and last name
• Phone number
• E-mail address
• Correspondence address
• Billing details
• IP address and site behavior data

2. How we use your data

The collected personal data is used for the following purposes:

• Order processing and fulfillment
• Improving our products and services
• Responding to customer inquiries and providing support
• Sending marketing messages (only with consent)
• User behavior analysis to improve the website

3. Sharing personal data

Agiva Ltd. does not sell, rent or distribute personal data to third parties, except in the following cases:

• When this is necessary for the performance of a contract (for example with courier companies)
• In case of legal requirements from government authorities
• In case of protection of our legitimate interests

4. Data security

Agiva Ltd. implements technical and organizational measures to protect personal data from unauthorized access, loss or misuse.

5. Your rights

According to the General Data Protection Regulation (GDPR), you have the right to:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Deleting your personal data in certain circumstances
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawing consent for marketing communications

6. Data retention period

We retain your personal data for the period necessary to fulfill the purposes for which it was collected, unless the law requires a longer period.

7. Cookies

The Agiva Ltd. website uses cookies to improve your experience. You can manage your cookie settings through your browser.

8. Contact us

If you have any questions about the privacy policy or would like to exercise your rights, you can contact us:

Agiva Ltd
Logistics Center Alfa Logistics, 9154 Aksakovo, Bulgaria
Phone: +359 52 599 922
Email: info@agiva.bg

Last updated date: [06.02.2025]